Afraid mamas and papas are worse than useless, as soon as they have your money they are not interested in customer service ( I started a facebook page on them with my story)
Bottom line is no, there is no one useful to talk to, they just refused to talk to me anymore so I spoke to the legal team with trading standards and they updated their website, so i got no where but others may not fall foul the same way as I did.
Sorry, try writing to watchdog, via their website, I did, so if enough people do then maybe they will pick up the story in the future and make Mamas and Papas answer !!
Thanks… I will try and look at watchdog next week… I have only just emailed m&p my complaint and hoping (possibly naively) that they will sort it out…
Will update thread